Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 1 - 5 weeks
  • North America : 1 - 3 weeks
  • Europe : 1 - 2 weeks
  • Australia, New Zealand and Oceania : 1 - 6 weeks
  • Asia Pacific : 1 - 6 weeks
  • Latin America and the Caribbean : 1 - 8 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Frequently Asked Questions

Custom and personalized orders

We make two main types of Magic Boxes. Classic Magic Box and our new inspiration - Magic Box lite. Please, check listings descriptions for personalizing instructions.

How long could be my Personalized Message?

Please, note that we are limited in the number of symbols we can carve.
Your message can be up to three lines, 10-12 symbols per line.

What is the processing time?

We will ship out Your Magic Box within 1-3 business days after receiving complete & clear payments.

Do you offer expedited shipping?

Yes, we do. You can pick the UPS Expedited Shipping from drop down menu if you wish to receive your item faster. It is door to door service and takes only 1-3 business days to most destinations.

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